NTR Cloud

Fast, secure and affordable, the NTR Cloud offers managed service providers (MSPs), IT managers and other IT professionals a scalable suite of features and capabilities that adapt to their business needs and budget.

Open API architecture lets NTR Cloud modules integrate easily so support agents can boost their productivity with new functionality without leaving their familiar service desk environment. Customers benefit from continuous updates and upgrades, including their NTR Cloud subscriptions, at no additional cost.

The NTR Cloud provides multilevel security that safeguards every point in the remote support delivery chain, from login authentication to communication travel over 256-bit AES encryption. Your data is kept absolutely secure and private – not even NTRglobal can see or access it.

NTRglobal boasts ISO 27001-certified facilities and data centers, and a global network of relays that complies with regional Safe Harbor policies and the strictest international regulations, including Sarbanes-Oxley, HIPAA and other industry-specific policies.

Productivity Packs

The NTR Cloud offers service management and help desk productivity packs designed to help you boost IT performance and better serve your internal and external customers. Both solutions are scalable and modular so you can add functionality, devices and users at any time.

Private & Non-Commercial Use

Free Cloud lets you instantly access any computer from your Windows, Linux and Mac devices.

Modules

The NTR Cloud features a suite of scalable, integration-ready modules that adapt to your changing business needs by allowing you to activate additional functionality and scale up or down at any time. NTR Cloud’s modularity lets you boost efficiency and improve service levels even as your end-user base grows.

NTR Cloud

NTR Cloud for ITSM
NTR Cloud for Help Desk
NTR Cloud Product Comparison

Assets

You can carry out a variety of actions in the assets module, including remote-control sessions, inventory checks, file transfers, tickets and events.

Screenshot of the Assets module

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Remote Desktop

The remote desktop module lets you conduct secure sessions with a remote computer desktop and interact with it as if it were on a local network. You can carry out attended support sessions or schedule them for a later time.

You can run several remote support sessions at a time across multiple platforms. New icons will appear on the film strip as you initiate additional sessions. From the reports module, you can view all session histories and generate reports with full graphics.

Screenshot of the Remote Desktop module

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Ticketing

Ticketing allows you to track all help desk actions performed on remote computers to provide support to customers and end users. You can create tickets from the ticketing and assets modules, as well as events if you’re using NTR Cloud for ITSM.

You can also link computers and carry out a remote control session from directly within the ticket. Ticketing is fully integrated in these modules, which saves you the trouble of switching screens or using different applications.

Statistics from all of your ticketing activity can be generated in the reports module.

Screenshot of the Ticketing module

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Chat

Communicate in real time with customers and provide remote support directly within your conversation.

The Chat module works across all NTR Cloud productivity packs.

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Reports

The reports module gathers data from your NTR Cloud solution and transforms it into comprehensive reports. You can generate reports from all of the NTR Cloud modules and easily export them to a variety of formats, including XML, PDF, Word and Excel.

Screenshots of the Reports module

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Advanced Users

The advanced users module offers a simple way to define user profiles and assign roles to users to meet your business needs. This user-management feature guarantees security and confidentiality by allowing you to grant permissions to asset folders to selected users, who only view the computers to which they have been allowed access.

Permission management functionality is fully integrated in both products so permissions defined in the assets module transfer to all other modules.

Screenshot of the Advanced Users module

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Events

The events module gives you an overview of how your machines are performing based on specific alerts that you define. In the Events Library, you can create and edit events, and see a full list of all events created. Event notifications will always appear in your inbox.

The Events Library contains several event types, including free disk space, CPU usage and available RAM. You can apply advanced filters to pinpoint specific machines and decide how critical the event is and how you want to be notified: with a pop-up alert, an email or a ticket. Tickets can be created in the events module, which automatically generates a ticket when the event occurs.

Screenshot of the Events module

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Configuration Management

The configuration management module is where IT automation tasks are created, launched and managed. The Script Library contains more than 50 scripts that allow you to automate IT tasks across multiple workstations, laptops and servers. You can deploy pre-defined scripts to configure networks, retrieve Windows event logs and run regular maintenance tasks, or you can design your own scripts.

Screenshot of the Configuration Management module

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