NTR Cloud for Help Desk
Customer help desks benefit from the simplicity and power of NTR Cloud for Help Desk, whose central ticketing core makes even geographically distributed, multi-agent teams easy to manage.
NTR Cloud for Help Desk’s agentless technology and robust feature toolkit accelerate mean time to respond (MTTR), increase first call resolution (FCR) and reduce Level 1 support costs.
NTR Cloud for Help Desk’s powerful remote desktop and live chat modules reduce support queues and boost time to repair by 50% or more by enabling faster, more effective incident resolution. As a cloud-based suite of elastic, integration-ready modules, Help Desk has limitless potential to enhance existing business apps (such as BMC Remedy) to bring you a seamless, more functionality-rich IT support environment.
End-user experience improves immediately as customers click for live help from your website or digital signature. Level 1 and 2 agents get fast, secure access to remote desktops across Windows, Mac and Linux platforms so they can see into end-user computers and troubleshoot as if they were right in front of them. There’s nothing to install on remote machines and no footprint left behind at end-of-support sessions.
NTR Cloud for Help Desk simplifies call center management. All modules are built around a central ticketing core, so support agents can click from within tickets to take remote control of devices. Every session action is automatically logged inside a ticket and statistics are transformed into graphical reports in the reports module.
Growing businesses can easily and affordably enhance their support functionality and avoid costly program switches, since the flexibility of NTR Cloud for Help Desk enables simple activation of modules from other productivity packs. Customers build on their current NTR Cloud product and only pay for the additional module.