NTR Cloud for ITSM

NTR Cloud for ITSM is a cost-effective, web-based software solution that keeps your IT assets secure, updated and running optimally across Windows, Mac and Linux devices.

Take a tour of NTR Cloud for ITSM

Automation of key maintenance tasks saves time and ensures high system availability. Your machines are visible in a global console, where you can monitor activity and receive alerts that notify you of any potential risks. Internal IT support operations that require greater troubleshooting power can quickly and affordably activate modules like remote desktop.

IT professionals have to stay a step ahead of the game to securely and effectively manage their IT infrastructure as their networks support an increasing number and variety of devices, and more remote workers access IT assets outside the corporate firewall. Aimed at service desk professionals, the NTR Cloud provides a secure, flexible cloud-based toolbox that resolves security and IT management challenges.

NTR Cloud for ITSM is a modular solution that gives you complete control of your IT ecosystem with automation tools engineered to increase productivity and mitigate operational risk. Modules comply with ITIL processes and feature core ticketing functionality. A global console provides 360° visibility of corporate hardware and software, and a platform to drill down, query and develop reporting to continuously improve IT productivity output.

NTR Cloud for ITSM pushes your operational costs to the left by automating critical maintenance tasks like backups, endpoint security and updates across your corporate IT infrastructure. Automatic alerts accelerate response times and keep you informed of issues before they become problems.

Organizations that already have external support software can expand functionality by leveraging NTR’s open API architecture. NTR Cloud’s modular design allows companies to scale quickly, securely and affordably, and enhance their current feature kit with always-on, cloud-based technology.

Modules within this package are listed below. Those appearing in light grey are optional.


You can carry out a variety of actions in the assets module, including remote-control sessions, inventory checks, file transfers, tickets and events.

Screenshot of the Assets module

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Ticketing allows you to track all help desk actions performed on remote computers to provide support to customers and end users. You can create tickets from the ticketing and assets modules, as well as events if you’re using NTR Cloud for ITSM.

You can also link computers and carry out a remote control session from directly within the ticket. Ticketing is fully integrated in these modules, which saves you the trouble of switching screens or using different applications.

Statistics from all of your ticketing activity can be generated in the reports module.

Screenshot of the Ticketing module

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Communicate in real time with customers and provide remote support directly within your conversation.

The Chat module works across all NTR Cloud productivity packs.

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Screenshot of the Chat module

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The reports module gathers data from your NTR Cloud solution and transforms it into comprehensive reports. You can generate reports from all of the NTR Cloud modules and easily export them to a variety of formats, including XML, PDF, Word and Excel.

Screenshot of the Reports module

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The events module gives you an overview of how your machines are performing based on specific alerts that you define. In the Events Library, you can create and edit events, and see a full list of all events created. Event notifications will always appear in your inbox.

The Events Library contains several event types, including free disk space, CPU usage and available RAM. You can apply advanced filters to pinpoint specific machines and decide how critical the event is and how you want to be notified: with a pop-up alert, an email or a ticket. Tickets can be created in the events module, which automatically generates a ticket when the event occurs.

Screenshot of the Events module

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The Dashboard module gives you a quick status on what’s happening with the assets you’re supporting: list of assets with the lowest free disk space, the last added assets, an overview of the open tickets with a list of the latest critical tickets, most used scripts…

Screenshot of the Dashboard module

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Configuration Management

The configuration management module is where IT automation tasks are created, launched and managed. The Script Library contains more than 50 scripts that allow you to automate IT tasks across multiple workstations, laptops and servers. You can deploy pre-defined scripts to configure networks, retrieve Windows event logs and run regular maintenance tasks, or you can design your own scripts.

Screenshot of the Configuration Management module

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Remote Desktop

The remote desktop module lets you conduct secure sessions with a remote computer desktop and interact with it as if it were on a local network. You can carry out attended support sessions or schedule them for a later time.

You can run several remote support sessions at a time across multiple platforms. New icons will appear on the film strip as you initiate additional sessions. From the reports module, you can view all session histories and generate reports with full graphics.

Screenshot of the Remote Desktop module

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Advanced Users

The advanced users module offers a simple way to define user profiles and assign roles to users to meet your business needs. This user-management feature guarantees security and confidentiality by allowing you to grant permissions to asset folders to selected users, who only view the computers to which they have been allowed access.

Permission management functionality is fully integrated in both products so permissions defined in the assets module transfer to all other modules.

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