NTR Cloud for ITSM
NTR Cloud for ITSM is a cost-effective, web-based software solution that keeps your IT assets secure, updated and running optimally across Windows, Mac and Linux devices.
Automation of key maintenance tasks saves time and ensures high system availability. Your machines are visible in a global console, where you can monitor activity and receive alerts that notify you of any potential risks. Internal IT support operations that require greater troubleshooting power can quickly and affordably activate modules like remote desktop.
IT professionals have to stay a step ahead of the game to securely and effectively manage their IT infrastructure as their networks support an increasing number and variety of devices, and more remote workers access IT assets outside the corporate firewall. Aimed at service desk professionals, the NTR Cloud provides a secure, flexible cloud-based toolbox that resolves security and IT management challenges.
NTR Cloud for ITSM is a modular solution that gives you complete control of your IT ecosystem with automation tools engineered to increase productivity and mitigate operational risk. Modules comply with ITIL processes and feature core ticketing functionality. A global console provides 360° visibility of corporate hardware and software, and a platform to drill down, query and develop reporting to continuously improve IT productivity output.
NTR Cloud for ITSM pushes your operational costs to the left by automating critical maintenance tasks like backups, endpoint security and updates across your corporate IT infrastructure. Automatic alerts accelerate response times and keep you informed of issues before they become problems.
Organizations that already have external support software can expand functionality by leveraging NTR’s open API architecture. NTR Cloud’s modular design allows companies to scale quickly, securely and affordably, and enhance their current feature kit with always-on, cloud-based technology.