Customers

NTRglobal develops competitively priced remote desktop, secure chat and IT automation software to help companies enhance their service levels and boost IT performance.

Its help desk and device management solutions are used by a growing client base of more than 14,000 companies from a wide variety of sectors, including education, financial services, government, manufacturing, retail and technology, among others.

Cerner Corporation

"Using NTRglobal technology, Cerner associates are able to provide our clients with fast, simple, secure and cost-effective remote support and chat functionality. The platform capabilities have enabled us to use fewer remote support tools, as well as reduce overall costs."

Heikki Kangas
Technical Project Manager
Cerner Corporation

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ConnectWise

"ConnectWise greatly enhanced partner satisfaction by integrating NTRglobal’s chat technology as a key component of our customer support. Satisfaction ratings jumped from 72% to 93% within months after implementing NTRglobal’s live chat solution."

Mark Sokol
Product Marketing Manager
ConnectWise

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DHL Global Forwarding

"First call resolution jumped from 52% to 83% six months after acquiring NTRglobal’s remote desktop and secure chat technology. We were able to resolve technical problems quickly and efficiently, which our employees really appreciated."

Tony Xie
IT Support Manager
DHL Global Forwarding

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Diametal AG

"NTR Cloud for ITSM allows us to remotely monitor and control our global IT infrastructure in Europe and China from one central location. The solution has led to a 20% decrease in support costs and become a core element of our IT operations."

Daniel Kruse
Corporate IT Manager
Diametal AG

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Disashop

"We recognized from the start that a solid ITSM solution was essential to remotely monitor and troubleshoot our growing network of point-of-sale kiosks. NTRglobal’s configuration management technology has been an important factor in our rapid expansion."

Javier Cabana
Chief Technical Director (CTO)
Disashop

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Chief Technology Officer

"Although we have operations all over the country, we are able to quickly resolve incidents by using NTRglobal's remote desktop and live chat software. The solution’s active monitoring and real-time response have led to a 30% reduction in support costs and a 10% drop in downtime."

Chun Xie
EHi Car Rental
Chief Technology Officer

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Grand Canyon University

"Our community of online students and faculty was rapidly expanding, and we needed a way to better control the increasing call volumes when they had technical issues. Phone-based support was both time-consuming and costly. By incorporating NTR Chat, we were able to better support students and faculty and reduce support costs by more than 40%."

Michael Joy
Manager of Operational Architecture
Grand Canyon University

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Lily

"Support Ultimate is an outstanding remote support solution that allows us to provide excellent IT support to our retail stores while ensuring the highest level of security. We reduced support costs and improved employee satisfaction at the same time."

Ning Mao
IT Manager
Lily

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Naxos Real Estate

"Because real estate sales are so time-sensitive, Naxos requires fast, seamless operation of our software. NTR keeps our systems operating smoothly so real estate agents can spend their time closing deals."

Edouard Joucaviel
IT Director
Naxos Real Estate

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Sage Schweiz

"We are very impressed with Support Ultimate, especially its intelligent concept of security. Our clients continue to rely on our products and services thanks to data encryption and the security options that NTR provides."

Lothar Burkert
Head of Customer Service
Sage Schweiz

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Sigma Financial Corporation

"We’ve been able to do more with fewer resources and increase end-user satisfaction at the same time since we implemented NTRglobal’s remote desktop and chat solution. Our overall support costs have also dropped by 15%."

John Chedrick
Network Manager/Supervisor IT Operations
Sigma Financial Corporation

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Transhotel

"When you have no IT management software in place and then implement a robust solution like NTR Cloud for ITSM, the results are tangible immediately. We’ve reduced our travel costs by more than 90% since acquiring the solution."

José Antonio Domínguez
Technical Assistance Supervisor
Transhotel

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