Boost customer service efficiency with NTRglobal API integration
Does your organization provide technical support to customers? If so, you are probably trying to increase IT efficiencies, reduce customer support overheads, and keep control over infrastructure costs. Get there faster with NTRglobal's cloud-based open API. This developer website introduces you to our technology, gives examples of how it is used by multinational companies and provides all the technical documentation you need to get started.
NTRglobal's API is already delivering benefits for leading customer-facing technology providers like these:
BMC customers optimize their investment by integrating support session statistics like support chat usage into customer relationship data.
Users of Microsoft Dynamics can round out customer profiles with support session data and build stronger customer relationships.
Salesforce.com account records are given an additional dimension by integrating support session information, including full transcript logs.
Since integrating NTRglobal Technology, the company has seen a 50% increase in support agent productivity, 75% of service tickets closed within 24 hours, and 93% customer satisfaction ratings.