Widget
By incorporating an NTRglobal Remote Desktop Widget into existing applications, even to your email signatures, you can add a new contact channel to your customer service operation in minutes – no programming required!

The widget uses our cloud-based open API, so it easily connects to our back end services and integrates directly into any web-based application at your end. Our documentation provides step-by-step instructions and example implementations, so you can be up and running in no time.

Security is managed by the use of SSL channels for inbound and outbound communications with the ISO-certified NTRglobal data centers, and all data is subject to 256-bit ES encryption to ensure compliance with data protection and customer privacy mandates.

The NTRglobal widget supports an unlimited numbers of remote sessions, but is limited to linear sequencing. If your organization has a more sophisticated customer service environment that supports multiple concurrent support sessions and communications channels, we recommend you look to the full API integration process.

Here are just a few examples of how NTR’s Desktop Widget is enhancing customer service operations for businesses using applications that support open APIs:

Salesforce.com
To add another dimension to customer profiles, simply create a new home page component and add the widget to the home page layout.
Salesforce.com

Zendesk
Create a new widget by adding the HTML code supplied by NTR and placing it on the screen.
Zendesk

Spiceworks
Create a new widget by adding NTR’s HTML code; the widget is displayed on the dashboard.
Spiceworks

GMail
Just insert the HTML code from NTR into your email signature block to give your customers a direct connection to your help desk.
GMail

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