The TAP partnership allows NTRglobal and BMC to offer customers a more complete range of solutions for remote technical support. BMC’s TAP promotes leading and emerging technology companies whose products complement BMC solutions that help realize Business Service Management.
“NTRglobal is a welcome addition to the BMC Technology Alliance Program. NTRglobal’s next-generation on-demand remote support is an offering that will be exciting for BMC customers,” said BMC’s Vice President of Technology Alliances and Marketzone, Fred Johannessen. “NTRsupport Ultimate is designed to provide IT support organizations the ability to deliver localized technical support, online training and collaboration from any connected device, and improve efficiency and productivity.”
NTRglobal’s solutions offer the industry’s broadest platform of on-demand remote support for partners, IT, and help desks to efficiently manage and virtually resolve technical support issues on a multitude of laptops, desktops, servers, smart phones and netbooks. The solution allows IT service desk professionals to take secure remote control of remote computers or servers and efficiently resolve technical support issues without the expense of onsite travel, worker downtime, or lengthy telephone calls because support personnel can see -- and virtually resolve -- issues online in real time. NTRsupport is available in eighteen languages, providing users a robust, localized solution that is easy to understand and use. It is easily integrated into existing help desk systems and external and internal websites to improve productivity and leverage IT investments.
“NTRglobal is delighted to join BMC’s technology alliance program,” said Andre Angel, president of global sales, NTRglobal. “Remote support with NTRsupport Ultimate will provide partners at every tier a better way to enhance service revenues, increase end-user satisfaction and reduce IT-related supports costs.”
NTRsupport is available via Saas (Software as a Service), self-hosted SaaS or Virtual Appliance, all offering a secure 256bit AES encrypted connection with strong passwords and session audit trail.
About NTRglobal
More than 17,000 organizations of all sizes in more than 60 countries rely on NTRglobal to deliver enterprise-grade security and reliability for on demand remote support with NTRsupport™ for their PCs, servers and Windows Mobile devices and remote administration with NTRadmin™ to manage and automate their IT tasks. All NTRglobal applications are hosted from multiple data centers around the world. NTRglobal operates these secure, global data centers with fail-over capabilities to ensure robust performance and reliability.
For more information about NTRglobal, visit www.ntrglobal.com.
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