“It’s a pretty simple return-on-investment formula,” said Luis Font, NTRglobal CEO. “How many clients can a managed service provider see in a day when they’re driving? With NTRsupport a support technician can see up to five clients simultaneously while multitasking from a single location at the office or from any Web-connected browser to diagnose and repair systems, computers and mobile devices. No driving in the car required, and the monthly cost for on-demand NTRsupport is about the same as a single tank of gas.”
“NTRsupport is Great for Beating Gas Prices While Boosting Customer Satisfaction”
“NTRsupport is great for beating the gas prices!” said Bill McClain at Networking Solutions.com. “With NTRsupport, I reduce onsite travel to client sites, don’t need to sit in traffic jams and can deliver instant support for my customers when they need it most, which makes everyone delighted. And that’s important for building customer loyalty.”
With NTRsupport, IT service providers can provide end-to-end support capabilities for fast, effective help desk support and IT diagnostic assistance from anywhere at any time, reducing travel needs, increasing productivity among IT staff and employees and enhancing customer service. Using a variety of Web-based tools, including chat, remote control and remote systems administration, NTRsupport enables help desk representatives to virtually “see and reach” and repair devices via the Internet, saving time and money while increasing productivity for IT workers and employees.
“I’ve reduced my weekly mileage related to onsite client visits dramatically with NTRsupport,” added McClain. “This allows my face-to-face visits with clients to focus on building the customer relationship rather than the technical fix.”
For visits to customers that require travel in the car, Consumer Reports offers the following tips:
· Avoid aggressive driving
· Drive smoothly and maintain a steady speed
· Reduce drag on the vehicle
· Keep highway speeds reasonable
· Avoid idling, even at start-up
· Eliminate unnecessary weight in the vehicle
· Ensure proper tire inflation
· Park in the shade
· Share rides to meetings whenever possible
About NTRglobal
More than 14,000 companies of all sizes in more than 60 countries rely on NTRglobal to deliver enterprise-grade security and reliability for on demand remote support with NTRsupport™ for their PCs, servers and Windows Mobile devices and remote administration with NTRadmin™ to manage and automate their IT tasks. NTRglobal secure software-as-a-service (SaaS) combines award-winning functionality, proven integration, including Salesforce and other major CRM systems, point-and-click administration and scalability, global capabilities, customization and robust reporting for 360 degree visibility and compliance management. Offering a superior customer experience with dedicated regional and global support, NTRglobal applications are offered in 15 languages, including those with double-byte characters. All NTRglobal applications are hosted from 11 data centers around the world. NTRglobal operates these secure, global data centers with fail-over capabilities to ensure robust performance and reliability.
For more information about NTRglobal, visit www.ntrglobal.com.
+1 805-722-7413
