“The companies best positioned to serve both the large enterprise and small and midsize business (SMB) marketplaces offer both SaaS and premise-based or self-hosted software and services,” he added in the comprehensive report sponsored by Microsoft.
Among those innovative companies, NTRglobal, market leader of enterprise-grade SaaS with NTRsupport™ end-to-end support services and NTRadmin™ remote administration and IT task management solution, was featured as offering both models to its more than 14,000 global customers.
Large and Midsize Enterprises Turning To SaaS or Hybrid Models
“Large and midsize companies want the ability to choose on-demand capabilities that offer the utmost security, scalability and control to meet compliance regulations,” said Lluis Font, CEO of NTRglobal. “Our mission is to help our customers ‘manage the seemingly unmanageable’ with NTRsupport and NTRadmin to enhance productivity while reducing operational complexity and costs. We are finding that customers that initially sought on-premise are increasingly turning to a SaaS or a hybrid approach.”
Quocirca, a primary research and analysis company specializing in the business impact of information technology and communications, interviewed industry leading SaaS and on-demand providers, independent software vendors (ISVs), IT vendors and managed service providers (MSPs) to report the following trends:
- SaaS has matured to such an extent that there is now an on-demand component to most software applications, whether it is online help, automated updates or the main application engine. But many vendors believe that to provide a satisfactory end-user experience, a desktop component is often needed.
- The need to link with self-hosted components “extends beyond the desktop to legacy software maintained internally and as business processes that span organizations.”
- On-demand delivery is attractive to businesses because it helps them manage costs and provides high availability and flexible access. “Paying monthly fees out of operational expenditure for on-demand applications with high availability guaranteed gives businesses of all sizes the confidence and flexibility to embed them in critical business processes,” the report says.
- Many new independent software vendors (ISVs) are building in on-demand components from the start.
- Existing ISVs are making the move to on-demand too, but they face additional challenges in adopting new business models and coping with the changes in cash flow and expectations of stakeholders that this entails.
“Customers are telling us that the return on investment is so significant that they wish they had moved to NTRsupport sooner,” said Eduardo Cervantes, NTRglobal CMO. “In the enterprise, customers appreciate the security, reliability, redundancy and scalability we deliver. However, flexibility is key, and for the organizations that want a self-hosted model, we offer that option as well,” Cervantes added.
About NTRglobal
More than 14,000 companies of all sizes in more than 60 countries rely on NTRglobal to deliver enterprise-grade security and reliability for on demand remote support with NTRsupport™ for their PCs, servers and Windows Mobile devices and remote administration with NTRadmin™ to manage and automate their IT tasks. NTRglobal secure software-as-a-service (SaaS) combines award-winning functionality, proven integration, including Salesforce and other major CRM systems, point-and-click administration and scalability, global capabilities, customization and robust reporting for 360 degree visibility and compliance management. Offering a superior customer experience with dedicated regional and global support, NTRglobal applications are offered in 15 languages, including those with double-byte characters. All NTRglobal applications are hosted from 11 data centers around the world. NTRglobal operates these secure, global data centers with fail-over capabilities to ensure robust performance and reliability.
For more information about NTRglobal, visit www.ntrglobal.com.
Media Contact:
Jason Caldwell
Shelton Group
972-239-5119 x206
jcaldwell@sheltongroup.com
NTRglobal Contact:
Heidi Wieland
NTRglobal Director of Analyst and Public Relations
805-687-4677
hwieland@ntrglobal.com
+1 805-722-7413
