NTRsupport Earns “Best of 2008” from Network Products Guide

Dallas, (Texas) and Barcelona, (Spain) – NTRglobal today announced that NTRsupport earned a coveted Network Products Guide 2008 Best Product Award for delivering on demand remote support to mobile devices on the Windows Mobile Platform.

This respected annual award honors products and services best representing the rapidly changing needs and interests of technology end-users worldwide.

“We are honored to be recognized by end-users and Network Products Guide as the best solution for delivering instant remote support to the multitude of devices and operating systems in use by today’s extended enterprise,” said Luis Font, NTRglobal CEO. “We design software-as-a-service that is enterprise-grade, cost-effective and makes it simpler for IT departments to manage and support the disbursed workforce, anytime, anywhere –especially on devices like Pocket PCs – a natural extension of our vision to deliver the flexibility and on-demand mobility our customers desire.”

Support Customers Using Pocket PCs
Offering seamless technical support to the mobile workforce and customers without requiring intrusive installations or special configuration, NTRsupport provides IT service providers and technical support engineers (TSEs) with the capabilities to instantly reach end users and customers using Windows Mobile versions 5, 6, 2003, and 2003 SE, with access to the same remote support feature set as their peers using Windows, Mac, or Linux systems.

With NTRsupport, help desk and support teams provide end-to-end support capabilities for fast, effective help desk support and IT diagnostic assistance from anywhere at any time, reducing travel needs, increasing productivity and enhancing customer service. Using a variety of Web-based tools including remote control and screen sharing, NTRsupport enables TSEs and help-desk representatives to  “see and reach” and repair devices via the Internet, saving time and money while increasing productivity for IT workers and employees.
 
“Increased end-user awareness and ongoing advances in technology are helping shape better products and services – and NTRsupport is a superior example of innovation that meets customer needs,” said Rake Narang, editor-in-chief, Network Products Guide. “NTRsupport helps companies deliver on-demand remote support that saves them money and time, and provides better service while also going ‘green’. NTRglobal exemplifies where the best ideas and technology should be heading.”

Other NTRglobal solutions include NTRadmin, also the winner of a Network Products Guide award (for System Administration), and NTRconnect.

About NTRglobal
More than 14,000 companies of all sizes in more than 60 countries rely on NTRglobal to deliver enterprise-grade security and reliability for on-demand remote support with NTRsupport™ for their PCs, servers and Windows Mobile devices and on NTRadmin™ to manage and automate their IT tasks. NTRglobal secure software-as-a-service (SaaS) combines award-winning functionality, proven integration, including Salesforce and other major CRM systems, point-and-click administration and scalability, global capabilities, customization and robust reporting for 360 degree visibility and compliance management. Offering a superior customer experience with dedicated regional and global support, NTRglobal applications are offered in 15 languages, including those with double-byte characters. All NTRglobal applications are hosted from 11 data centers around the world. NTR operates these secure, global data centers with fail-over capabilities to ensure robust performance and reliability. Founded in 2000, demand for SaaS from NTRglobal, the proven leader in delivering world-class multiplatform remote support and remote administration, continues to gain momentum with 80 percent year-over-year revenue growth.

For more information about NTRglobal, visit www.ntrglobal.com.

About Network Products Guide Awards
Network Products Guide, published from the heart of Silicon Valley, is a leading provider of products, technologies and vendor related research and analysis. You will discover a wealth of information and tools in this guide including the best products and services, roadmaps, industry directions, technology advancements and independent product evaluations that facilitate in making the most pertinent technology decisions impacting business and personal goals. The guide follows conscientious research methodologies developed and enhanced by industry experts. To learn more, visit www.networkproductsguide.com.