Last October, NTRglobal announced the integration of NTRsupport with Salesforce to provide instant, integrated remote support. NTRsupport is used by over 10,500 companies around the world, and now because of this integration, any company using Salesforce.com for support can enhance the service that it offers its clients.. The details of the remote support session are automatically logged in the Salesforce.com case, including all chat conversations, remote control sessions and any remote diagnostic information that was captured during the support session.
The security testing covered vulnerability control, NTRsupport server configuration, SQL search stability, strength against intrusions, password policies, encryption mechanisms, critical data storage and data transmission. The excellent results ensure security and stability for NTRsupport users around the world.
“We are pleased to partner and receive certification for Salesforce’s.com’s AppExchange. NTRsupport offers an excellent solution for on-demand remote customer support and technical assistance that Salesforce.com customers can now deploy knowing that NTRsupport is one of the most secure remote support solutions in the market today,” explains Andre Angel, president and CEO of NTRglobal North America.
The Salesforce.com AppExchange certification is the most recent of a number of formal accolades that NTRsupport and NTRglobal have received in the last few months. These include Customer Interaction Solutions magazine’s “Product of the year 2006”, the 2007 Innovation Prize by the Mid-Sized Enterprise Initiative in Germany, the eco Award or German “Internet Oscar for “Best Horizontal ASP Solution,” and Spanish magazine PC Actual’s “Recommended Product” rating.
NTRsupport is available on the AppExchange (http://www.salesforce.com/appexchange).
Force.com Platform and the AppExchange
Force.com reinvents the traditional development, deployment and distribution of any business application with platform-as-a-service. Developers, customers and partners can use Force.com to easily create a new generation of on-demand applications and deploy them worldwide as a service. Force.com allows applications to be easily shared, exchanged and installed with a few simple clicks via salesforce.com's AppExchange marketplace, enabling all the innovation that Force.com unleashes to be easily distributed to the entire on-demand community.
The AppExchange economy continues to expand, with thousands of customers installing thousands of applications via the AppExchange. Customers of all sizes can quickly and easily extend Salesforce with additional on-demand business applications available on the AppExchange, found at http://www.salesforce.com/appexchange.
About NTRsupport
NTRsupport is an on-demand technical support solution that enables IT technicians to take secure remote control of computers and Pocket PCs to resolve incidents fast. Able to deliver technical support to computers almost anywhere, thousands of businesses around the world use NTRsupport to decrease costs while improving customer satisfaction. NTRsupport is available in two models: SaaS (Software as a Service) or on-site license, both offering a quick implementation and a rapid return-on-investment.
About NTRglobal
NTRglobal is a leading global software company that provides companies with growing mobility needs with secure remote support, remote access, and remote systems management solutions. Founded in 2000, NTRglobal has more than 10,000 customers worldwide, and serves companies in sectors such as automotive, consumer electronics, retail, manufacturing, technology and healthcare.
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