“Many of our government and security-conscious customers are telling us that a self-hosted solution is now mandated,” said Andre Angel, president of NTRglobal Americas, “With the latest release of self-hosted NTRsupport, our customers have a flexible choice to deliver secure cost-effective on-demand remote support completely behind their firewall.”
NTRsupport enables customers to deliver on-demand remote technical support and repair devices with just a few clicks of the mouse as well as proactive support with unattended access. With NTRsupport, service desk professionals take secure remote control, and rapidly resolve technical support without the hassle and frustration of over the phone descriptions as they are able to fully see and resolve issues in real time.
More than 17,000 organizations, including federal, state and municipal agencies, and those in the education, healthcare and financial services sectors around the world use NTRsupport to reduce support costs and enhance employee productivity. NTRsupport offers rapid implementation and rapid return-on-deployment (ROD).
“Our latest edition of self-hosted NTRsupport along with our self-hosted version of NTRadmin gives customers a total support solution for maintaining any extended enterprise,” added Angel.
Self-hosted NTRsupport Customer Enhancements include:
- More customization options available to increase branding and look and feel with dedicated URLs and total User Interface (UI) customization
- Ultra fast connections on the customer’s LAN while still providing WAN remote support to employees or customers
- Easily deployed in an N+1 configuration for load balancing and redundancy or all necessary servers can be hosted on one machine or
- Flexibly deployed as a dedicated server or leverage existing web and SQL database servers
IT and Help Desk managers can easily integrate NTRsupport into CRM systems, service and help-desk tools or Web sites, which not only increases productivity but leverages existing IT investments.
NTRsupport helps organizations to save on travel costs, maintain operational continuity and promote flexibility. Some of the benefits of deploying a virtual service desk with NTRsupport include:
Cost control
Remote support capabilities from NTRsupport enable service desk professionals to work from multiple locations, service regional offices and partner sites, while on the move or even working from home.
Operational continuity
Avoiding downtime is of paramount importance for any organization. Deploying remote support into a virtual support center means that remote employees and offices can have technical issues quickly resolved to get them back to work with minimal disruption. Contact centers utilizing remote agents will not be affected if a physical center becomes unavailable for some unforeseen reason, allowing them to continue to deliver mission-critical services.
“The on-demand delivery model is thriving today because it can in a way that was not possible fifteen years ago,” stated Bob Tarzey, analyst and director at Quocirca, a leading industry research firm in his report entitled, On premise and On Demand. “SaaS is not a panacea but an integral part of the delivery of 21st century software applications, such as those delivered by NTRglobal, which offer a mix of both on-premise and SaaS to serve customer on-demand requirements*.”
Free Trial and Consultation Availability
NTRsupport is immediately available to customers via the NTRsupport Web site. The company offers a free, 15-day trial of NTRsupport and consultation by our experienced service experts. This trial can be downloaded at http://www.ntrglobal.com/ntrsupport/en-US/free-trial-NTRsupport.asp
*Quocirca, Ltd: On Premise and On Demand: SaaS is Now Mainstream But Will Never Be Ubiquitous, by Bob Tarzey, May 2008
About NTRsupport
NTRsupport is an on-demand remote support solution that enables IT technicians to take secure remote control and rapidly resolve technical support issues on computers and Pocket PCs running on a multitude of operating systems including: Windows 9X, 2000, NT, ME, 2003, XP, Vista; Mac 10.3.9 or later (Panther, Tiger, Leopard) run in PowerPC or Intel processors, 32 or 64 bits; any Linux distribution with GNOME or KDE as a graphical environment ; Microsoft Windows Mobile 2003, 2003 SE, Mobile 5, Mobile 6 Professional and Classic. Able to deliver technical support to computers almost anywhere, thousands of businesses around the world use NTRsupport to decrease operational costs while enhancing customer satisfaction. NTRsupport is available in two delivery models: software-as-a-service (SaaS) or Self-hosted SaaS, both offering a quick implementation and rapid return-on-investment.
About NTRglobal
More than 17,000 companies of all sizes in more than 60 countries rely on NTRglobal to deliver enterprise-grade security and reliability for on demand remote support with NTRsupport™ for their PCs, servers and Windows Mobile devices and management of end-user devices, physical and virtual, with NTRadmin™. NTRglobal secure Software-as-a-Service (SaaS) combines award-winning functionality, proven integration, including Salesforce and other major CRM systems, point-and-click administration and scalability, global capabilities, customization and robust reporting for 360 degree visibility and compliance management. Offering a superior customer experience with dedicated regional and global support, NTRglobal applications are offered in 17 languages, including those with double-byte characters. All NTRglobal applications are hosted from multiple data centers in each of the regions with fail-over capabilities to ensure robust performance and reliability.
For more information about NTRglobal, visit www.ntrglobal.com.
NTRglobal Contact:
Heidi Wieland
NTRglobal Director of Analyst and Public Relations
805-687-4677
hwieland@ntrglobal.com
+1 805-722-7413
