Customer Support Solutions
Support Channels
Unattended Support with StayConnected
Clientless Instant Support with PIN code
Online Support from Web Live Chat Button and E-mail
Online Direct Support from Windows Programs
Self-Support Service Portal
Session Tools
Remote Control
Secure File Transfer
Remote Printing
Reboot and Reconnect (Safe Mode)
Chat
Multilple Mode (Total Control, View, Observe and Administrator)
Voice and Video over IP
Remote Control as an Administrator
Inter Operator Session Transfer
Application Selection (Privacy)
Operator Organization and Management
Operator Categories
Permission per Operator or Category
Routing & Surveys
Call Routing to Categories or Operators
Leave Message When Operators Busy
Pre and Post Surveys (Customer Feedback)
Reporting and Monitoring
Basic (Support Sessions History, Export to Excel)
Advanced Reporting & Monitoring (Sessions, Chats, Operator Activity, Customer Feedback, Export to Excel, CSV & PDF)
Customization
Basic Customization of Customer Banner in Session Assignment Code Application
Advanced Customization: Chat Button, Skins, Banners and Operator Avatar
Add-Ons: CRM & Ticketing System Integration
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