NTRglobal Changes the Game for Help Desk and ITSM

Dallas, TX and Barcelona, Spain, May 24, 2011 -- NTRglobal has launched a modular cloud-based delivery system for remote support access and IT automation across multiple platforms. Aimed at SMEs, the new NTR Cloud platform operates with a global network of relay servers that supports users and traffic across five continents.

NTRglobal’s cloud platform simplifies the management, support, security and control of end user devices and platforms. Moreover, online tools and services can be tailored to individual business objectives rather than the usual “one size fits all” offering. This approach is particularly attractive to SMEs since it substantially reduces annual costs and licensing fees.

The NTR Cloud also integrates with common third party software, including BMC Remedy, Salesforce.com, SAP, ConnectWise and others, allowing organizations to leverage previous investments.

The modular suite of tools and services includes a remote IT management system that tracks, monitors and rapidly resolves issues from one dashboard, and a help desk solution that delivers remote customer desktop access and support. These services can be accessed on any platform including PC, Mac, iPad, other tablets and smart phones, with no need to configure or install software onto client IT infrastructure or devices.

NTRglobal’s CEO Gilles Samoun commented, “The growing number of remote workers and the proliferation of the mobile devices they use calls for a flexible, cost-effective solution that simplifies the IT infrastructure while guaranteeing adequate support and tight security beyond the corporate firewall.”

Business software giant Sage is one of the many global companies that has optimized ROI with an NTRglobal solution. Explained Lothar Burkert, head of customer service of Sage Switzerland, “Since integrating NTR technology into our software, we’ve reduced our support costs and immensely improved customer experience.” Burkert added, “We’re also impressed with the intelligent concept of security. Our clients continue to use our products and services thanks to data encryption and the security options that NTR provides.”