On-demand Remote Support Software, remote desktop control. NTRsupport Ultimate

Deliver the ultimate customer support experience. Enhance service levels, increase first call resolution & streamline support costs & processes. Leverage advanced management, reporting & integration capabilities in a SaaS remote support solution designed for multi-agent help desks & IT service organizations.

Ultimate Customer Support

Provide instant on-demand remote support to Windows & Linux-based PCs, Macs & smartphones. Works fast over any connection so you are always on line for your customers – even from within your own web applications. Equip your customer support team with a robust remote troubleshooting toolkit so they can virtually see & reach into remote computers and apply fixes fast.

Centralized Team Management

Manage, monitor & report on all support center activity. Record remote support sessions for training & accountability. Resolve issues faster and increase uptime with unattended remote support. Route calls to language or issue experts to optimize first call resolution & minimize callbacks & incident backlogs.

Fast Integration

Leverage your existing business systems and transform support into actionable data by integrating to help desk, CRM, billing & other applications.

Enterprise-grade Security

Strong passwords, SSL & 256-bit Rijndael AES encryption offer the highest level of security for all remote support sessions – from login to logout.

White Paper

Improving Customer Support and Helpdesk Efficiencies with On-Demand Remote Support

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DHL Express

DHL Express Success Story

Since we integrated NTRsupport into our software, we have been able to reduce our support costs, improve customer retention and provide unbeatable service!

Head of Customer Care and IB Sales, Sage Sesam

More Info

Features

Product Overview (PDF)

Direct Support for Applications (PDF)

Security Remote Support White Paper

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On-Demand Remote Support for Multi-Agent Teams

Ultimate Customer Support

Centralized Team Management

Fast Integration

Enterprise-grade Security