Remote support integration with applications. NTRsupport

Easy remote integration for Windows-based applications

Direct Support for Applicatons (DSA) allows your customers to request support without leaving the application that's giving them trouble. And your operators can initiate support sessions without leaving other support applications. Using DSA, your Microsoft Excel users, for example, ask for help with formulas without leaving the worksheet. And operators initiate support sessions without leaving your CRM system.

Enhance support operations efficiency

Direct Support for Applications makes it easier for customers to request support and operator to initiate sessions. Here's how it works:

The NTRsupport administrator lists DSA-supported applications and assigned operators. You might want to list complex, new, or mission-critical applications to ensure that support is available for the software most important to end-user productivity. Operators with product expertise will receive calls for help with that product.

End-users can click on NTRsupport button in that application to request support. As soon as an end-user has a problem or question, he or she can open access to a remote support session with a product expert -without leaving the application.

Listed applications are continuously monitored by DSA. The DSA runs continuously in the background on end-user computers to note when support is requested from within listed applications.

The support operator responds to the request and initiates a remote support session. Support operators have access to the full NTRsupport feature set. They'll use desktop sharing, file transfer, remote diagnostics, demonstration capabilities and more to quickly solve problems in one session.

Key DSA features include:

AES 256-bit encryption for all supported transactions
desktop sharing
on demand remote control
multiple session capability
file transfer
VoIP or videoconferencing
incident escalation and session transfer
Live chat
administrative session logging and recording

DSA allows remote support integration with other applications for both your customers and operators.