FirstHelp is a first-stop self-support site for customers who have simple questions about how to install, use, or upgrade your product or services. With FirstHelp's customizeable webpages, you’ll quickly develop an easy-to-navigate, content-rich site that provides support while reducing operator queues.
FirstHelp lets you easily organize and present the information customers typically require. A self-support tool with fast access to system requirements and installation guides, feature tips, upgrade notes, and much more will answer their questions without requiring a call or remote support session.
A wide range of color and other design options along with logo placement allow you to tailor the self-support portal to your corporate or product brand. Customers will know they are being supported by your company.
Choose to protect FirstHelp content with login requirements or keep FirstHelp open and accessible to all customers, evaluators, and prospects.
Self-support sites are only helpful if they are up to date. FirstHelp puts all your support content in one place making it easy to edit, add, and delete information.
FirstHelp is completely integrated with NTRsupport. Offer remote support via Live Chat and remote control from right inside FirstHelp.
FirstHelp allows you to organize your self-support service so that you can provide your customers with an excellent self-support tool.
FirstHelp allows you to organize your self-support service so that you can provide your customers with an excellent self-support tool.
