NTRsupport offers fast, simple, highly-secure remote assistance to all of your customers, no matter where they are located, what systems and devices they use, and bandwidth limitations they present. NTRsupport’s wide-range of remote support tools improve your support efficiency – decreasing costs and increasing customer satisfaction.
NTRsupport FirstHelp Self Service Support Portal
Use FirstHelp to organize a wide variety of product information, tips, and advice to offer your customers an easy-to-use, content-rich first stop for support.
Remote Control Tools
NTRsupport’s wide range of remote control tools allow your operators to communicate with customers, quickly diagnose problems, and implement fixes without leaving their desk.
Multiple Remote Control Modes
These five remote control modes are total control, shared control, observer, administrator and demonstration.
Manage Computers Remotely
Remote control sessions allow a broad set of operations that make it fast and easy to diagnose and fix problems or maintain attended or unattended computers. Complete remote control of pcs, macs or linux.
Remote Support via Live Chat
Chat support session provide fast, personal problem resolution, effectively reducing your phone queues and providing customres with Operator access exactly when they need it.
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Help Desk Management
Help Desk Management
Data from NTRsupport helps you direct Help Desk activities, set the right staffing levels and schedules, and get Operators the training they need.
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Incident Routing
Incident Routing
With remote customer support software you ensure excellent support and customer satisfaction by routing customer calls and chat requests to the right place…fast.
Cross Platform Remote Support
Offer remote assistance to all customers all customers across a wide-range of operating systems, devices, web browsers, and bandwidth capabilities with a single solution.
Secure Remote Access
Remote desktop encryption can assure customers, employees, and Operators that their data, applications and networks are fully protected throughout the entire remote support session – a secure remote access from login to logout.
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Administration Tool
Administration Tool
NTRsupport's remote support administration tool allows you to quickly configure and customize operations for your remote support operation.
Offer your customers secure remote assistance with the leading market on-demand remote control tool.
Features
