NTRsupport delivers end-to-end support that's easy to access and highly secure. With this remote desktop solution you'll help customers solve problems quickly, no matter where they are or what systems they use. Take remote control of computers from any location.
Customers access your on-line help content via FirstHelp to find quick answers to questions. Via a Live Chat button on our SaaS platform, in your website, intranet or in your e-mail a chat support session can be started so problems can be quickly solved.
HelpDesk and the Administration console allow you to change the branding of your support presence, configure support operator groups, get performance statistics or manage support tickets.
HelpDesk and the Administration console allow you to change the branding of your support presence, configure support operator groups, get performance statistics or manage support tickets.
Offer self-service support via FirstHelp
Solve problems fast with remote control
Manage you helpdesk via the administration console and the HelpDesk add-on.
To provide remote support, operators are equipped with a comprehensive set of support tools including drawing and highlighting, video, VoIP, session recording, complete system control, customer collaboration, or group training.
Remote Desktop Control
Multiple Remote Control Modes
Support Tools
NTRsupport is a professional remote desktop solution that gives your support team a single solution allowing remote access to customer's computers, whether they are using Microsoft Windows, Macintosh, Linux, or Pocket PC systems. NTRsupport also accomodates all connections -T3 to dial-up - and supports most leading browsers.
The NTRsupport HelpDesk add-on provides customer incident and problem resolution, and gives other important information to your support operation. You’ll see the best way to resolve problems, spot and fix operator weaknesses, identify productivity improvements, and upgrade FAQs and online help systems.
Security is essential on a remote desktop tool. This is why NTRsupport applies the highest levels of security throughout the entire support process. Strong passwords along with SSL and 256-bit AES encryption protect systems and data from login to logout.
With the Software as a Service (SaaS) model, you’ll save on hardware installation and maintenance with a version of NTRsupport hosted by NTRglobal's highly secure, international network. Physical and virtual security is assured, service levels are guaranteed, and implementation of the remote desktop software is fast.
How DHL Express used NTRsupport to save costs
Read the DHL Express Success Story
( PDF, 117,89 Kb)
( PDF, 117,89 Kb)
Documents
Product Overview
( PDF, 490,06 Kb)
( PDF, 490,06 Kb)
Datasheet
( PDF, 306,58 Kb)
( PDF, 306,58 Kb)
