If you’re like most IT and support managers and your to-do list is already quite long, our remote support consultancy services can make a big difference for you:. You might lack the time - or maybe the integration experience - to quickly and effectively create integrations that will improve your environment.
Integrating NTRsupport with your other support technologies - CRM, help desk, ERP, switchboard, directories - creates a unified, easy-to-navigate environment.
Experienced and knowledgeable NTRglobal Integration consultants:
Assess your support environment to determine how integrations will improve operations and overall customer care.
Use NTRglobal tools including Direct Support for Applications and the Software Development Kit to quickly create effective integrations
Move beyond packaged tools to create customized integrations required by your organization.
Test integrations to ensure that they work for your operators and customers.
NTRglobal Integration Consultants work with your current investments in support technology to leverage data, communications, security, and support features sets across your support environment.
NTRglobal Integration Consultants offer remote support consultancy to help you when integrating NTRsupport with your other support technologies.
Integration Consultants are helping support organizations integrate NTRsupport with:
Telephone systems (CTI) to keep calls to busy operators from backing up. When an operator is busy, the call is transferred to another available operator.
Microsoft Active Directory to provide automatic operator login data. Operators spend less time typing their credentials and security is maintained.
Storage systems (like Centera) to keep all your support data in one location. Centralizing data provides operators with one place to find information needed for support call resolution.
Help desk platforms (like BMC's Remedy) to add details like number of remote sessions, session length, operator effectiveness, etc. Support managers have all the information they need to make support improvements.
NTRglobal Integration Consultants offer remote support consultancy to help you when integrating NTRsupport with your other support technologies.
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