Web remote support Salesforce. NTRsupport

Provide secure, fast, on-demand remote support from within Salesforce.com.

Web support provided by NTRsupport increases the power of Salesforce.com and quality of customer service

Together, NTRsupport and Salesforce.com provide support teams with a complete customer service environment combining extensive customer data with advanced support capabilities. Here's how it works:

Customer requests for support are received in Salesforce.com. When an operator receives a support request, he sends the customer a remote support session invitation. When the customer accepts the invitation, they connect to the operator.

The operator initiates a remote support session from Salesforce.com. While working in Salesforce.com and on a customer call, sales and support representatives use the full set of NTRsuport features to diagnose problems, answer questions, and implement solutions.

Support session details are stored in Salesforce.com. Support session data, including recorded support sessions, are stored for use in Salesforce.com and ready for use on future calls.

Salesforce AppExchange add-on features include:

AES 256-bit encryption for all support transactions
desktop sharing
on demand remote support
multiple session capability
file transfer
VoIP or videoconferencing
incident escalation and session transfer
Live chat
administrative session logging and recording

NTRsupport increases the power of Salesforce.com. You can provide web remote support from within Salesforce.com.

Salesforce Integrationwith Remote Support

Salesforce Integration
with Remote Support