Please complete this form to download the free white paper
"Achieving Sustainable Business Growth with a Total Global Support Solution"
"Achieving Sustainable Business Growth with a Total Global Support Solution"
WHITE PAPER ABSTRACT:
The role of IT has grown dramatically over the last 5 years, from that of an aggregator or dispenser of information and technology to key strategic partner, business process enabler, and revenue driver. This is due in large part to continuous advancement, seamless integrations and innovations in IT processes and tools. IT and Support departments can now be viewed by the organization as contributing to revenue growth by the utilization of remote support.
The role of IT has grown dramatically over the last 5 years, from that of an aggregator or dispenser of information and technology to key strategic partner, business process enabler, and revenue driver. This is due in large part to continuous advancement, seamless integrations and innovations in IT processes and tools. IT and Support departments can now be viewed by the organization as contributing to revenue growth by the utilization of remote support.
Remote support increases revenue opportunities by:
Practical ideas for driving sustainable, profitable growth.
How to provide support that’s cost-effective.
How to use NTRsupport FirstHelp as a revenue driver.
ABOUT THE AUTHOR:
Peter McGarahan
President, McGarahan & Associates
Peter McGarahan is the founder and president of McGarahan & Associates. Pete is also the acting Chairman of the IT Infrastructure Management Association, a sister organization to HDI. Pete's value to the service and support industry and business is his thought leadership. As a practitioner, product manager and support industry analyst and expert, he has influenced the maturity of the service and support industry.
Peter McGarahan
President, McGarahan & Associates
Peter McGarahan is the founder and president of McGarahan & Associates. Pete is also the acting Chairman of the IT Infrastructure Management Association, a sister organization to HDI. Pete's value to the service and support industry and business is his thought leadership. As a practitioner, product manager and support industry analyst and expert, he has influenced the maturity of the service and support industry.
