NTRsupport offers fast, simple, highly-secure on-demand remote control to all of your customers, no matter where they are located, what systems and devices they use, and bandwidth limitations they present. NTRsupport’s wide-range of remote support tools improve your support efficiency – decreasing costs and increasing customer satisfaction.
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NTRsupport FirstHelp
Use FirstHelp to organize a wide variety of product information, tips, and advice to offer your customers an easy-to-use, content-rich first stop for support.
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Remote Control
NTRsupport’s wide range of remote control tools allow your Operators to communicate with customers, quickly diagnose problems, and implement fixes without leaving their desk.
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Multiple Remote Control Modes
NTRsupport offers five modes of remote support - total control, shared control, observer, administrator, demonstration - that direct Operator control over the customer's computer.
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Support for Unattended Machines
Remote control sessions allow a broad set of operations that make it fast and easy to diagnosis and fix problems or maintain attended or unattended computers.
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Support Chat
Chat session provide fast, personal problem resolution, effectively reducing your phone queues and providing customres with Operator access exactly when they need it.
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Communication Tools
NTRsupport’s communication tools add visual and audible effects to remote control sessions to increase effectiveness and leave a lasting impression.
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Help Desk Management
Data from NTRsupport helps you direct Help Desk activities, set the right staffing levels and schedules, and get Operators the training they need.
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Support Incident Routing
Ensure excellent support and customer satisfaction by routing customer calls and chat requests to the right place…fast.
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Cross-Platform Support
Support all customers across a wide-range of operating systems, devices, web browsers, and bandwidth capabilities with a single solution.
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Market Leading Security
Assure customers, employees, and Operators that their data, applications and networks are fully protected throughout the entire remote support session – login to logout.
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Support Administration
NTRsupport's administration features allow you to quickly configure and customize operations for your organization and then stay on top of remote support operations.
