Support content including FAQs, feature tips, update notes, how-to advice, white papers, and case studies are easily accessible through FirstHelp. You'll customize the webpage design to match your corporate or product brand and make it easy for customers to get quick answers without entering the support queue.
Direct access via www.ntrsupport.com/yourname
Your customers or employees can directly access your support via www.nrsupport.com/yourname
Support button on your web, intranet or in your e-mails
Add a support button to e-mails, your website, or the corporate intranet by copying simple HTML to offer one-click operator access.
Direct Support from desktop Applications (DSA)
Using the DSA add-on, users can access your support direct from any Microsoft Windows application.
Dedicated support sessions
Define when to offer support and provide your customers with support session that they can initiate via a code you e-mail or via the NTRsupport website.
Eliminate travel by using remote support sessions that allow operators to command the supported device, share control with the customer, or even limit operator access to specific applications and files.
Gather remote diagnostic information
Collect data about hard drive space, free memory, OS version, or other critical diagnostics with a single click and without relying on customer input.
Support unattended PCs or Macs
Update and maintain unattended computers through file sharing and reboot/reconnect capabilities.
Connect up to five customers
Run training or demonstration (even sales demo) sessions for up to five customers at time from a single operator station.
Add your content - tips, update notices, FAQs, white papers, etc. - to FirstHelp and brand NTRsupport using your corporate or product logos to associate your company with premium support.
Utilize pre- and post-support surveys
Use pre-support surveys to categorize customer problems and route them to the most appropriate operators. Gather feedback on support effectiveness and quality with post-support surveys.
Inform support improvements
Keep an eye on support operations with the HelpDesk add-on module that tracks session duration, incident closure rates, and other indicators of operator productivity and on-line support content effectiveness.
