Data from NTRsupport helps you direct Help Desk activities, set the right staffing levels and schedules, and get Operators the training they need.
Gather statistics on connection times, number of conversations established, messages answered, and website pages that generate the most queries.
Track Operator performance
Use statistics to create a picture of Operator-specific activity to quickly spot good performers and others who need coaching.
Post Chat Surveys
See what customers think of your support and make improvements accordingly.
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