NTRsupport offers five modes of remote support - total control, shared control, observer, administrator, demonstration - that direct Operator control over the customer's computer.
Let the end-user sit back and relax while the Operator takes total control to diagnose and fix a problem or demonstrate proper operations.
Moderate levels of control
Allow customer/Operator collaboration through shared desktop control or restrict Operator control to simple observation or specific application access.
Use remote support for training and demonstrations
Run sales presentations, product demonstrations, or training sessions for up to five people from the Operator’s desktop.
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