NTRglobal release a new version of NTRsupport every few months. Please find below what the new features are in the latest releases.
Release July 2008
- FirstHelp: Self-service support for your customers or employees
- Offer a wide-range of support content
- Customize the page design
- Require login or open access
- Facilitate content maintenance
- Integrated Chat and Remote Support
Release December 2007
- New Session Assignment Options
Release September 2007
- Remote Printing
- Exportable Remote Diagnostics
- Plugin for Firefox Users
- Customer Queue Management
Release July 2007
- More Detailed Statistics Reporting
- Intuitive Auditing Tools
- Usability Enhancements
Release June 2007
- New Administrator Mode
Release May 2007
- New Operator Welcome Page
- New Administrator and Operator Console Design
- Visibility of Remote Session Connectivity
- Remote Session Sound Alert
- Notes Section for Session Assignment
Release April 2007
- New HelpDesk Billing System
- Full Vista Compatibility with Enhanced Speed
- Complete Customisation of Client Consoles
Release March 2007
- NTRsupport and Windows Vista®
- E-mail Account Personalisation
- Installable Remote Control Diagnostics
- Multilingual Installations
- Usability Enhancements
Release February 2007
- Improved Co-Surfing capabilities
- Improved customization possibilities in notification e-mails
Release January 2007
- New Customisable Password Policy
- Remote Control Text Log
- Pointer and Drawing Toolset
Release December 2006
- Enhanced Multiplatform and Multilanguage Compatibility
- HelpDesk Improvements
- NTRsupport Helpdesk
- Other New Features and Improvements
Release November 2006
- NTRsupport Webcare New Features and Upgrades
- Enhanced Multiplatform Compatibility
- Norton Internet Security Compliant
Release October 2006
- NTRinquiero is now NTRsupport
- Enhancements of Chat Console
- File Transfer Log
Release September 2006
- Enhanced Usability
- New Customization Capabilities
- News and Alert System
Release July 2006
- Increased Security and Reliability
- Enhanced Multiplatform Compatibility
- New Look and Feel of the Customer Window
- Remote Diagnostics V1.1
Release June 2006
- Improved Multiplatform Compatibility
- New HelpDesk Features
- And other new features and improvements…
Release February 2006
- Improved connectivity
- Improved Remote Control connectivity for MAC
- New login interface
