New feature in this release (06/07/2008)
- FirstHelp: Self-service support for your customers or employees
- Offer a wide-range of support content
- Customize the page design
- Require login or open access
- Facilitate content maintenance
- Integrated Chat and Remote Support
FirstHelp offers one-stop support for customers who have simple questions about how to install, use, or upgrade your product or services. By using the customizable FirstHelp webpages included in NTRsupport, you’ll quickly develop an attractive, easy to navigate, content rich site that provides support while reducing Operator queues.
FirstHelp lets you easily organize and present the information customers typically require. Fast access to system requirements and installation guides, feature tips, upgrade notes, and much more will answer their questions without requiring a call or remote support session.
A wide range of color and other design options along with logo placement allow you to tailor FirstHelp to your corporate or product brand. Customers will know they are being supported by your company.
Choose to protect FirstHelp content with login requirements or keep FirstHelp open and accessible to all customers, evaluators, and prospects.
Support sites are only helpful if they are up to date. FirstHelp puts all your support content in one place making it easy to edit, add, and delete information.
FirstHelp is completely integrated with NTRsupport. Offer support via LiveChat and Remote Control straight from within your FirstHelp.
Downloads
Download a PDF version ( 369,69 KB)
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