NTRsupport’s wide range of remote control tools allow your Operators to communicate with customers, quickly diagnose problems, and implement fixes without leaving their desk.
Apply patches, send URLs and updates, or receive log files via customer-approved file transfer. (It is possible to override approval requirements.)
Collect diagnostics with a single click
Gather and save or export details about the operating system, service packs, IP configuration, memory, and much more without customer assistance.
Print remote documents
Facilitate troubleshooting by printing documents stored on remote computers either with customer approval or in unattended mode.
Co-surf web sites and pages
Guide customers through customer service and training pages, offer training in search tools and sites maps, or guide prospects through your own site and product demos.
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