Deliver the ultimate customer support experience. Enhance service levels, increase first call resolution & streamline support costs & processes. Leverage advanced management, reporting & integration capabilities in a SaaS remote support solution designed for multi-agent help desks & IT service organizations.
Ultimate Customer Support
Provide instant on-demand remote support to Windows & Linux-based PCs, Macs & smartphones. Works fast over any connection so you are always on line for your customers – even from within your own web applications.
Centralized Team Management
Manage, monitor & report on all support center activity. Record remote support sessions for training & accountability. Resolve issues faster via FirstHelp, unattended remote support & call routing while increasing uptime.
Fast Integration
Transform support into actionable data by integrating to help desk, CRM, billing & other business systems.
Enterprise-grade Security
Strong passwords, SSL & 256-bit Rijndael AES encryption offer the highest level of security for all remote support sessions – from login to logout.