Success Stories

Having looked at, and used everything from remote desktop sessions to full Citrix server sessions, C2 determined that they needed one solution that offered their clients secure remote support.

NTRsupport was initially brought in as a remote support tool to aid in trouble shooting and serious support issues. It has very quickly developed into one of the most important business tools for support and one of the few applications used by every person in their organization.

Adding to this the ability to quickly implement and report on Support related surveys has given them valuable statistics for monitoring performance.

NTRsupport is now integrated into their online presence for Supported Clients, becoming recognised by their end users as an integral part of First Choice Software.

They were after a system like PC Anywhere or VCN, but without the limitations caused by floating IPs. A dedicated IT support company recommended NTRsupport.

Within 24 hours of purchasing NTRsupport, RGP saved a 950 km trip and offered immediate support to its client, avoiding a delay of delivery of 400 urgent parcels.

RGP now feels confident to offer its software across the country and around the world and able to offer immediate support.

Broadway were at first reluctant to explore NTRsupport, naturally assuming that their current service was best of breed. However, after seeing first hand the range of tangible benefits that NTRsupport would provide, Broadway decided to test NTRsupport for a period of two weeks. In that time the decision was made to move from their existing provider to NTRglobal UK.

The ability to have numerous simultaneous chat support sessions, painless file transfer and unattended support through installable agents made the decision an easy one.

Emma Cardy, Support Manager at Broadway Computers commented, “At Broadway Computers we now view NTRsupport as an integral part of our business. It is hard to remember life before we had this system in place. NTRsupport enables us to provide a more efficient, cost effective service to our customers.”

After having tested several remote control programs, Honda Automobiles decided to implement NTRsupport in order to resolve the support issues of its dealers more efficently.

This meant that they had greater succes in diagnosing and solving incidents, reduced support costs an increased client satisfaction, through NTRsupport’s excellent connectivity, rapid implementation, and ease of use.

When testing different available remote solutions, Avaya-Tenovis realized that most of the products required application installation on the customers’ computers and furthermore needed a costly and difficult implementation.

However, NTRsupport does not require pre-installation and wins over alternative solutions in terms of connectivity, reliability and security. Avaya-Tenovis found NTRsupport best resolved its support issue, with its implementation leading to a more efficient, easier, more personalized and innovative customer service.