First Choice Software dramatically increases customer satisfaction and brings down costs
Recruitment Software
Sales and Support
Employees : 22
Customer since : 2004
Employees : 22
Customer since : 2004
First Choice Software use NTRsupport as a remote access tool to great effect in all areas of business.
Post Chat surveys offer feedback on support quality
MS SQL Server Platform provides opportunities for integration
Multiple use from IT support to clients and demonstrations to installations on unattended servers
The Customer
First Choice Software Ltd is a leading UK provider of IT Solutions and Support to the Recruitment Sector. First Choice Software Ltd provide an integrated series of products for Front Office and Web based Recruitment which can be run over a variety of platforms, including Terminal Services and Citrix.
First Choice Software provides a range of Consultancy Services which have been specifically developed to enable new and existing users to gain maximum benefit from their investment in RDB Recruitment Software.
The Challenge
NTRsupport was initially bought in as a remote support tool to aid in trouble shooting more serious support issues. It has very quickly developed into not only one of our most important business tools for support but also one of the few packages that every person in our organization uses.
The Results
From Sales Demonstrations to multiple clients in multiple locations, to handling remote installations and primarily in the delivery of a high quality support service it is very much a part of our daily working lives.
The cost savings in being able to remotely access, control or demonstrate potential clients and users software alone have made a huge difference to the structure of the business and the speed of service delivery.
Adding to this the ability to quickly implement and report on Support related surveys has given us valuable statistics for monitoring our performance.
NTRsupport is now integrated into our online presence for Supported Clients becoming recognised to our end users as very much a part of First Choice Software.
First Choice Software now see NTRsupport as a critical business tool that is heavily integrated into our day to day business. It is used by every person in our organization from Sales to Developers
Stuart Thomas
Client Services Manager
Client Services Manager
How to contact us?
E-mail
+44 1582 821 150
