Success Story: Vital Dent

Currently the company has a total of 330 franchises in Spain with a work force of more than 1,700 medicine experts specialized in Stomatology and Odontology and more than 1,500 medical assistants. Vital Dent Clinics care for more than 1.5 million patients every year.

This topology makes a small local network whose management depends on Vital Dent’s Systems and Communications Department located in Madrid. That department provides dual Technical support: maintenance and support operations for unattended PCs and personalized support for customers with questions and problems they can’t resolve on their own.

Because Vital Dent’s staff is so large and hardware diverse and distributed, there are often many technical problems that require fast resolution in order for customers to be served and business to continue.

NTRsupport fixed all that. Vital Dent elected to use the NTRsupport SaaS (Software as a Service) model, saving on implementation and administrative (server, security, etc.) overhead. With the SaaS model,  NTR hosts and assures all solution’s availability; NTRsupport is essentially a critical, trusted utility along with the telephone, internet connection, and electricity. It gave Vtal Dent a a fast return on investment and a quick and simple implementation.

The IRC module (Installable Remote Control) from NTRsupport also solved another problem: before Vital Dent used NTRsupport, an authorized person had to manually access the Systems Department every time one of the technicians needed to solve a problem from one of the 300 franchise servers. Now, using IRCs, the technicians from Vital Dent are able to access and control these machines without assistance from Madrid headquarters. And they are able to address the personal questions and problems of staff members as well.