Ensure excellent support and customer satisfaction by routing customer calls and chat requests to the right place…fast.
A single click sends calls to language or issue experts increasing customer satisfaction while decreasing callbacks and incident backlogs.
Streamline support session routing
Ensure chat efficiency with customized click-to-chat buttons and website placements that route sessions to Operators with specific language and technical skill sets.
Channel calls through pre-chat surveys
Use pre-chat surveys to determine customer needs then channel support requests to the best qualified (speaks customer's language, has the right product/technical knowledge) available Operator.
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