With NTRsupport you’ll provide instant, easy-to-use, remote support to all your customers and employees – no matter where they are, no matter what platform or device they are using.
1.
Increase customer satisfaction: Deliver fast, effective support
NTRsupport gives your operators the tools they need to deliver fast, effective support to all levels of customers.
Automatically route calls to issue or language experts.
Provide a variety of on-demand support options including Live Chat, email, or remote control.
2.
Decrease support costs: Reduce deskside visits
Operators will complete a wide-range of support and maintenance tasks without leaving their desks or running up the phone bill.
Transfer and install operating system patches, application upgrades, or other files needed to maintain customer devices.
Reboot and reconnect capabilities allow operators to fully support unattended devices.
Remote control capabilities give operators access to the files needed to fix – or guide a fix – to most customer problems.
Quick access to support via Live Chat, email and remote session moves customers and Operators away from more expensive phone connections.
Operators can support or train up to five customers simultaneously.
3.
Eliminate security concerns: Rely on market-leading protection
NTRsupport offers highly-secure remote support features sets through licensed and SaaS model implementations.
Remote sessions – login to logout - are secured with strong passwords, SSL and 256-bit AES end-to-end encryption.
The Software as a Service (SaaS) model offers 24 x 7 physical and technical security along with service and data availability guarantees.
Remote control options bar operators from access to specified customer files and applications.
4.
Use a single solution: Reach all customers and devices
Support for all major operating systems, device types, and connection capabilities allows operators to rely on a single solution.
Support Windows, Macintosh, and Linux customers using desktops, laptops and Pocket PCs with the same remote support feature set.
Customers access web-based support via Internet Explorer, FireFox, Safari, Netscape and other browsers.
Whether connecting via T3 or dial-up, your customers will have access to NTRsupport’s full range of support tools and options.
5.
Leverage support data: Build business efficiency
NTRsupport allows you to realize the value of customer service and support data across business departments.
Market your premium customer support by branding NTRsupport features (like Live Chat) with your corporate logo and message.
Feed customer support data to your billing system to generate invoices that coordinate service contract periods.
Import support incident information and statistics to help desk, ticketing, and customer management systems.
