Built to decrease travel costs and increase support efficiency, NTRsupport Pro is a remote support solution for IT Professionals and SMBs: powerful, portable, and easy to use. Your customers are one click away from full-featured remote support that makes their problems easier to resolve.
Take complete control of a customer’s desktop to diagnose a problem, implement a fix or demonstrate a solution. Only an Internet connection is required, so both you and your customer can be absolutely anywhere during remote sessions.
Integrate your support operation into your overall agenda. The sessions you assign go directly into your NTRsupport Pro calendar and can be imported to your Outlook agenda in one click via iCal files.
Easily transport the lightweight NTRsupport Pro executable via any USB storage device or simply download it from the Internet. It packs all you need for effective remote support into a small, self-contained widget.
Temporary installation of dynamic client software on the customer’s PC lets you keep working even when the customer is not present, eliminating downtime and creating flexibility at both ends of the support exchange.
Gather and save or export details about the operating system, service packs, IP configuration, memory, and much more - without customer assistance.
Install applications, upgrades, or patches on unattended computers or guide non-technical users through product installations or upgrades without exiting the support session or requiring user intervention. Reboot/reconnect can be executed in safe mode.
Easy drag and drop file transfer lets you apply patches, send URLs and updates, or receive log files with customer-approval. Print remote documents locally without having to configure printers.
Any record of the support exchange disappears from the customer computer immediately after the session ends, making your support as non-invasive as it is immediate.
Support or train up to 8 customers through simultaneous sessions in which all remote support to PC capabilities are available.
