Remote Support Features
Clientless Remote Control
Take remote control of a customer’s desktop to view, diagnose & resolve issues in real time. Deliver live training on demand.
Easy Session Scheduling
Integrate your remote support sessions into your overall agenda in one click via iCal files.
Multi-session Capability
Support or train up to 8 customers through simultaneous sessions in which all remote support to PC capabilities are available.
Unattended Remote Support
Eliminate downtime & create flexibility. Work on unattended computers by temporararly installing our dynamic client software StayConnected on the customer’s PC.
Remote Diagnostics
Gather & save or export details about your customer’s operating system, service packs, IP configuration, memory, & much more - without customer assistance.
Reboot/ Reconnect
Install applications or upgrades on unattended computers or guide non-technical users through product installations without exiting the remote support session. Can be executed in safe mode.
Secure File Transfer
Easy, secure drag-&-drop file transfer lets you apply patches, send updates or receive log files with customer approval.
Instant Remote Printing
Print remote documents locally during remote support sessions without having to configure printers.
Zero Footprint
Any record of the remote support exchange disappears from the customer computer immediately after the session ends, making your support as non-invasive as it is immediate.
Work Wherever You Are
Easily transport the lightweight executable via any USB storage device or simply download it from the Internet. It packs all you need for effective remote support into a small, self-contained widget.
RSS News Feed