Advanced solutions such as Software as a Service (SaaS) can either be hosted by the software provider, or you can host them yourself as the remote support provider.
What do I need to install remote access software on my system?
If the latter model is chosen, the minimum server requirements for self-hosting the SaaS remote access software model are Windows 2003 running SQL 2005, with 120MB of hard disk space for SQL and 200MB assigned for Internet Information Services (IIS).
Whichever model you choose, your operators can install remote access software on most modern versions of Windows, including 9X 2000, NT, ME, 2003, XP or Vista, using all modern browsers such as Internet Explorer, Netscape, Firefox and Opera. Operators can also work on Macintosh computers using Mac OS 10.2 and above, with Firefox, Camino or Netscape.
As for the client computers, remote access software can be accessed on modern versions of Windows using Internet Explorer, Netscape, Firefox or Opera; on Mac OS 10.2 with Firefox, Safari, Camino, Netscape or Opera; on any Linux distribution of Kernel 2.4 or 2.6, including Ubuntu, SUSE, Fedora, Debian, Mandriva and others, using Firefox, Konqueror, Netscape, Opera or Epiphany, or Windows Mobile 2003, 2003 SE, 5 or 6 Professional or Classic, with Internet Explorer.
These are the specifications for one of the most advanced remote access software solutions on the market. This solution is NTRsupport from NTRglobal. A free trial is available to access instantly; alternatively, contact one of our LiveChat operators to learn more about how NTRsupport could assist your business.
