There are a bunch of remote desktop solutions out there at the moment ranging from free remote desktop access to a pc or mac to more complex and secure programs that allow multi level access to a many terminals. In this article we will be concentrating on professional remote desktop solutions, highlighting the benefits of more secure and robust remote desktop access to offer better support to both clients and employees.
Remote Desktop Solution PC, Mac and Linux
The product offers an online troubleshooting section that is available online to clients and employees. This would be a first stop for all questions from remote desktop access to the benefits of the remote desktop solution. From this area a remote control session can be activated helping the support technician to easily offer direct remote support to the user.
The online remote support can be offered through a live chat button, on a company website, intranet or in an email. At the same time as chatting to the user it is possible to start a remote control session though the remote desktop solution.
The remote support solution can be branded in the look and feel of the company and there is a helpdesk solution which can be added to the remote administration console.
Remote Desktop Solution Tools
There are a variety of remote support tools that can be utilised to provide the highest possible level of support to the client or employee. Some of these tools are:
- Remote session recording
- Total system control
- Voice over IP
- Video
- Drawing and highlighting through the remote control session
Remote Desktop Solution Connection
The remote desktop solution supports most major browsers and allows remote desktop sessions to Windows, Mac, Linux and Pocket PC. Due to the ongoing development and research of the product, it supports all connections from dial up to T3.
Secure Remote Desktop Solution
The highest level of security is used through all remote control sessions ensuring that the product is ideal for professional and corporate entities.
The remote desktop solution also utilises strong passwords, 256 bit AES encryption and SSL to protect both the company and the user being offered the remote support through the remote control session.
Real benefits of a professional remote desktop solution
Along with providing a high standard of service to the client or employee, the company will also benefit from the following:
- Save on Hardware Installation
- Save on Installation and Maintainance
- Rely on an International Network
- The highest levels of service
- Fast Implementation
- Cost effective and reliable solution.
As we can see from all the above this version of a professional remote desktop solution ensures that the company can offer the best remote support to clients and employees, whilst saving money and time.
Why not try for yourself with the 15 day free trial?
