Customer Support

Welcome to NTRglobal Customer Support Services.

Here you'll find answers to your technical questions and tips to get the most out of your NTRglobal solution.

Please contact our technical support team by chat, e-mail or phone for further assistance.

Support Ultimate

How do I connect to a user who does not have permission to download executable files?

How you can connect with someone who does not have permission to download EXE files .....Read more

How to clear the console autologin information

How to remove the autologin information from: .....Read more

How To Integrate A Code Page

How to integrate a so-called Code Page (used with session assignment code) to your own homepage.... Read more

Slow response in remote control and hardware acceleration with Windows XP

How to de-activate hardware acceleration in Windows XP if you suspect it is causing issues with response times when doing a remote control ....Read more

Support Ultimate Session Recording Enhancements

What is Session Recording? .....Read more

Unable to log into the console

There are generally two common scenarios that most users will experience .....Read more

What are the minimum requirements for doing remote controls?

List of the minimum requirements for optimal user experience with NTR products .....Read more

What are the standard ports that are used to connect?

Lists the standard ports used by NTR applications..... Read more

Why do I get an error message regarding interactive services?

Why you might receive an error message regarding interactive services when trying to install an IRC.... Read more