Designed for high-volume call centers, NTR Chat
reduces average handling time, optimizes the support pipeline and facilitates a positive experience on both sides of the support exchange.
At a fraction of the cost of phone-based support, NTR Chat offers your customers one-click access to assistance and equips your customer support agents with easy-to-use remote desktop tools for fast diagnosis and problem resolution across Windows, Mac and Linux, and mobile devices including WIN Mobile 5/6, CE, Blackberry and Android.
NTR Chat also features Direct Support for Applications (DSA), an agent that may be embedded on any application in a Windows operating system. DSA optimizes your clients' workflow by letting them receive immediate support the moment they need it, directly from the application or page where they are currently working.
- Proven ROI: 55% less costly than phone-based support
- Increase Productivity: Support technicians handle 5
simultaneous chats vs. 1 phone call
- Flexible Support: Chat button embeddable in e-mail, support portal and within specific apps
- Increase CSAT: An instant channel for support, with
flexibility to request assistance when they need it.
- Grow Your Business: Increase cross- and up-sells by engaging customers when interest is high
- Total Accountability: Advanced reporting gives full
visibility of call center activity
- Seamless integration with remote desktop control